These Terms & Conditions (“Terms”) govern your access to and use of theprimalsports.com (the “Site”), and any related Service (“Services”), which is owned and operated by Primal Gear LLP (“we”, “us”, or “our”). By accessing, browsing, or making a purchase at theprimalsports.com or any of our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or make any purchases.

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1. Who We Are

• Company: Primal Gear LLP
• Registered Address: Coimbatore, Tamil Nadu, India
• Website: www.theprimalsports.com
• Email: info@theprimalsports.com
• Customer Care Phone Number: +91 99407 10888

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2. Eligibility

You must be at least 18 years old to use our Site and purchase our products, unless you have appropriate guardian consent. By accessing the site, you affirm that you are of legal age or are entering into it with consent.

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3. Products, Orders & Pricing

• We strive to describe all products on our Site accurately. However, we do not warrant that product images, images, specifications, or other content are entirely error-free. All orders are subject to product availability. If an item is unavailable after you place your order, we will notify you and cancel or modify the order.
• Prices & Payment: Prices listed are final at the time you place your order, inclusive of GST or other taxes where applicable, but exclusive of shipping unless specified. Payment must be made via acceptable methods. Once payment is confirmed, your order is processed.
• Order Confirmation: Once you place an order, you will be sent an order confirmation by email. This does not mean that your order has been accepted—acceptance occurs when we dispatch the products to you.

4. Shipping, Delivery & Risk

• We ship products to addresses in India and (as per any international shipping policies detailed on the Site). Shipping rates and delivery times depend on your location and the product.

• Estimated delivery times are provided but not guaranteed. Delays can occur and are beyond our control (e.g. countries, customs, or force majeure events).

• Risk of loss and title for items pass to you on delivery. We are not responsible for theft, loss or damage once you or your agent take possession of the goods.

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5. Returns, Refunds & Warranty

• We accept returns and/or issue refunds if the product is defective, damaged during shipping, or is not as described. Generally, you must notify us within a specified time period (for example, within 7 days of delivery), provide proof (photographs), and return the item unused (with original packaging) unless we state exceptions otherwise agreed.

• Products might carry a manufacturer’s warranty as described on the product page. If so, warranty is as per the manufacturer’s terms and is limited to defects in material or workmanship. Normal wear and tear, accidental damage, or misuse are not covered.

• To request a return or warranty claim, contact our Customer Care (info@theprimalsports.com or as given above) with your order number and details. We will guide you through the steps, including how to ship the item back, if required.

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6. User Accounts, Passwords & Security

• To use certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account and password, and for all activity under your account.
• You must notify immediately if your account is compromised or if there is unauthorized use.

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7. Use of the Site & Intellectual Property

• All content on the Site (text, graphics, logos, images, product designs, videos, etc.) is copyright by Primal Gear LLP or its licensors, and protected under applicable copyright & intellectual property laws.
• You may access the Site for personal, non-commercial use only. You may never copy, modify, distribute, sell, or create derivative works without our prior written consent.

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8. Limitation of Liability & Disclaimers

• We provide the Services “as is” and “as available”. We make no warranties, express or implied, regarding Site operation, product appearance, merchantability, or fitness.

• To the maximum extent permitted by law, Primal Gear LLP and its affiliates are not liable for indirect, incidental, punitive, or consequential loss (even if we have been advised of the risk) arising out of your use of the Site or products, unless set forth in writing and required by local law.

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9. Indemnification

You agree to indemnify, defend and hold harmless Primal Gear LLP, its officers, employees, agents and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the Site, violation of these Terms, or violation of any rights of third parties.

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10. Governing Law & Dispute Resolution

• These Terms shall be governed by and construed in accordance with the laws of India, particularly those of the State of Tamil Nadu.
• Any dispute arising out of or in connection with these Terms or your use of the Services shall, unless possible, be resolved amicably. If not resolved, disputes shall be subject to the exclusive jurisdiction of the courts in Coimbatore, Tamil Nadu.

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11. Changes to these Terms

We may modify these Terms at any time. Such changes shall be effective as of the “Last Updated” date above or as stated on the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the new Terms.

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12. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court, the remaining provisions will remain in full force and effect after an enforceable provision reflecting the original intent will be substituted where necessary.

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If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us at: