Once your order is confirmed, delivery typically takes 3–7 working days within India.

As soon as your order is shipped, you’ll receive an email with a tracking ID. You can also track it via the “My Orders” section under your account.

Yes, we provide free shipping on all orders above INR 5000. For orders below INR 5000, a standard shipping fee will apply.

 Yes, we ship to select countries outside India. Shipping rates and delivery timelines may vary depending on the destination. Please contact us at info@theprimalsports.com for international shipping queries.

We accept all major Credit/Debit Cards, Net Banking, UPI, Wallets, and EMI options. Cash on Delivery (COD) is available on select orders within India.

Yes, our website uses SSL encryption and secure payment gateways to protect your personal and financial information.

 Yes, you can apply coupon codes during checkout in the “Apply Coupon” field.

 You may return products within 10 days of receiving your order, provided the item is unused, in original condition, and with all tags/seals intact.

 To initiate a return/refund, please email us at info@theprimalsports.com with your order details and reason for return. Once approved, refunds will be processed to your original payment method.

 Yes, you can cancel your order before it is shipped. Once shipped, cancellations are not possible.

 Yes, our paddles come with a 30-day manufacturer’s warranty covering manufacturing defects. Damages from play, wear & tear, or accidental impact are not covered.

 Please write to us at info@theprimalsports.com with details of the defect and clear product images. Our team will assist you with the process.

• Clean the paddle surface with a damp, lint-free cloth (avoid harsh cleaners).
  
  
• For raw carbon fiber paddles, use a pickleball eraser to remove dirt.
  
  
• Wipe the grip with a dry/damp cloth after play. Replace grips when needed.
  
  
• Store paddles in a cool, dry place—avoid extreme heat/cold or moisture.
  
  
• Handle with care—avoid slamming paddles on the ground or hard surfaces.

 Yes, you need to create an account. It ensures a smoother checkout and allows you to track your orders easily.

 Absolutely. All our products are 100% genuine and sourced directly from trusted manufacturers or authorized distributors.

 Yes, we offer special pricing and custom support for wholesale/bulk orders. Please email us at info@theprimalsports.com or call us at 9940710888 to connect with our sales team.

 In the rare event of loss or damage, please contact our support team immediately. We’ll work with the courier partner to resolve the issue.

 You can reach us via the Contact Us page, by email at info@theprimalsports.com, or call us at 9940710888.